6 July
I’ve arrived in India, nothing can go wrong now…
Wrong!
Bad things seem to come in 3s.
Something happened to my back while trying to sleep on the plane. I can’t sit upright without leaning against a water bottle that is pressing against the left side of my back.
We arrived in Delhi about 20 minutes early. Quite a bit changed in three years. I actually felt welcome waiting in line for customs. There were new ceiling lights and tiles, pain in the appropriate places and amounts, and actual organization in the staff. The international airport finally caters to its clientele. The foreplay ended there. Once I parted from customs, I was greeted with the same airport I remember. The baggage claim is situated in a huge hall with conveyor belts that go on for 100 feet in an S shape. The Help desk is not helpful, unless answering your own questions counts. In addition, if Indians know you are in a hurry or getting impatient, they drag their feet even more. On the positive side, the Duty Free shop is 100% alive and kicking: stocked with whisky and cigarettes just like any other in the world. It’s for tourists and NRIs (Non-Resident Indians). The majority of Indians can’t afford to purchase global brand name products.
Outside of the ‘security’ area – patrolled by turbaned Sikhs with submachine guns – are a number of rows of seating, 3 AirTel booths, an ICIICI ATM, cash exchange, and 5 sweets shops. One can purchase large bottles of drinking water for Rs.40, chocolates, dairy treats, small sandwiches, coffee, soda, and tea.
I waited and waited but my checked bag never appeared. I went to the Help Desk – 1st mistake. Outside of family owned artisan stores or restaurants, customer service has not found its way to India. The woman at the desk directed me to ‘the man in white’. Lots of men in India, myself included, wear white shirts or all white. I quipped back, ‘Oh, the sardar in the blue phug?’ He was wearing a huge peaked royal blue turban, more noticeable than his white shirt. Before I could get to him, an overtly helpful (i.e. not helpful) woman approached me and directed me to the Help Desk. Upon explaining myself, I was redirected to the airline baggage counter. Apparently, they set up a special counter for lost luggage. They must have a lot of problems because the young man on duty, Abshtek, was quick and incredibly helpful. After he filled out two forms in triplicate, I wandered over to the customs window to declare my baggage missing. Of the 5 men at the window, all were trying to answer a coworker’s questions that all obviously had no idea about. I was completely ignored. After their selfish moment passed, I discovered that they couldn’t help me without a supervisor. Nor did they know how to locate a supervisor. In a typical Indian moment, I could see the stamp I needed but I suppressed the urge to self-stamp my forms. Frustrated I looked for the most in-charge person I could find. I spotted a large sardar (Sikh man who keeps a turban and beard) and four men in white with military insignia. Briefly explaining my situation, I was interrupted by the sardar who asked, in broken English/Punjabi, if I was a Sikh. I replied in Punjabi: Han ji,mai Sikh ha. Pur, mai tori tori Punjabi bol sakda ha (Yes, I am Sikh. However, I am only able to speak a little Punjabi.). I was met with large grins and my papers were quickly taken care of.
After getting my papers completed, I was informed that a message exists in the airline system declaring that my luggage was not placed on the flight from Munich to Delhi. There was something about connecting flights and little time between them. I guess the 3 ½ hours between my flights was too little for them or perhaps it was the distance between my arrival and departure gates.
I walked out of the airport thinking that my luggage would arrive the next day (it did) and that my attention should now be directed at waiting for a prearranged bus to pick me up. This was my second mistake. There was no bus. According to the website where I made my reservation there are a number of buses including 8 and 11am. When I purchased my ticket, I was informed that I would be met at the airport. Trusting the Indo-Canadian bus service was my third mistake.
It’s a Sunday and the rail ticket office at the airport is closed. I know that a 3:30ish train exists, a Shatabdi Express to Chandigarh, but it could be sold out of cancelled. I could get a taxi to the station but in all likelihood the ticket windows would be closed. So why don’t I call the train station you ask? Phone calls are rarely answered, commonly hung up on, and very often of bad sound quality. Not to mention the language barrier. English will be spoken but many Indians speaking British-Indian-English need to be seen and heard as they speak.
Nothing but helpful people showed up when I asked around about the bus pick-up. The guards at the airport terminal door let me back in without charge and tried their best to accommodate me. One guard found the local number for the bus company. Half a dozen men, armed with signs and waiting for flights and arriving passengers, availed themselves to solve my problem. They passed around my ticket stub, each reading it with great concern (all 3 lines of it) as if it were a proclamation from Emperor Akbar himself. They knew where the bus agent would stand though they hadn’t seen him recently. A lone sardar, of robust build and dressed in white with a royal blue turban, sought me out, eager to lend a helping hand. He called the bus company on his mobile. It took him three times to get through, having been hung up on twice. He solemnly collected all the information and informed me that the bus company was not aware of my reservation and recommended that I come to their office and wait for the 8pm bus (a 6+ hour ride to Chandigarh).
Next, I went to the AirTel booth where a kind employee helped me call the bus company and double-check the information I was given. It’s not that I didn’t trust the sardar, rather in India; one should double-check all information received. I then called the hotel I would be staying at in Chandigarh in the hopes that I could reach my advisor. Alas, he was not there. The AirTel employee knew a taxi driver and helped me arranged for a taxi, a quite costly taxi. In the end, I didn’t take the taxi. Despite my need to cover the 6 hours between Delhi and Chandigarh, a taxi for Rs.5000 ($120) replete with air-conditioning and all costs covered is not a good deal. It’s outright extortion of foreigners. I called the hotel again and this time spoke with Professor Mann. I explained the situation and told me to stay put, he would send his driver from Chandigarh to pick up me and another incoming passenger.
I obtained a comfortable seat in the rear row of seats, commanding a superb view over the incoming passenger hallway, both exits, and the food court. Immediately I began to doze off. Not much else to do when you have some 7-8 hours to wait for a car. My dreams were a confusing blend of my Indian reality and memories of my apartment and school, seemingly left only hours earlier. I found myself searching for books, only to wake up and realize that my dreams had not become reality. Sleep, deep sleep, eluded me. How I wished to nap without startling awake every 3 minutes. I had been up for some 32 hours plus time changes; not yet cranky, I was still enjoying the thrill of traveling alone. Hardships aside, I had made it to India and was eager to get on with my summer program.
Thoughts of sleep suddenly left me and I was wide-awake, though not refreshed. My surroundings and journal became the focus of my attention. Two and half hours passed and the repetition of airport life was beginning to affect me. I thought about how the cab driver’s eyes had swelled up when I told him he was losing my Rs.5000. His smile and friendly attitude towards me had melted into a frown of disgust.
A sardar sat down a few seats from me, put a foot up on his suitcase, and promptly began to doze off. I mention this because of his odd actions half an hour later. I thought he was dozing but then I began to think he might be drunk or on some elicit substance as he methodically unwound his turban. Sikh men don’t uncover their hair in public. Other turbaned Sikh men walked past and examined him closely. It was really a strange sight. Eventually he rolled up his turban and began to retie it without a mirror. He had obviously done it that way before as he only needed to redo the two final wraps to make it fit properly. Upon finishing his retie, he promptly began to doze off.
A flight arrived from Karachi (Pakistan) with many men in the traditional Punjabi-Muslim dress of white kurta-pyjama (shirt-trousers) and kufi (small round cap). Some men had a round white turban wrapped around the kufi with a shawl upon their shoulders. I even glimpsed one man in traditional dress who really looked like Osama bin Laden. A flight arriving from Kabul brought a contingent of Indian UN soldiers in their camouflage fatigues and sky blue turbans and berets. As I sat watching passengers arriving, I thought back to some odd experiences on my Munich to Delhi flight. At one point, an older woman stood in the aisle and provocatively slapped her ass half a dozen times. One of the female flight attendants repeatedly rubbed her ass against my hand and arm. At first, I thought I was in the way as she served drinks, but when my eyes met hers, she smiled and pushed her ass into my hand. I couldn’t bring myself to return the favor as she was wearing a marriage pendant around her neck. I’m sure anyone else would have jumped at the opportunity but my shyness and manners got the best of me.
In America, young people are all about the iPod. In India, it’s the cell phone/Mp3 player – with a ridiculously loud speaker. In addition, Indians of all ages have long musical ring tones – played in full whether or not the call is answered. At the moment, young Indian women employed by the airport but on a seemingly endless break surround me. This could be audio hell: with a Barbie girl, in a Barbie world.